How can I track my shipment? 🚚
Once your order has been shipped, your tracking number will be automatically sent to you via email and SMS. ✉️📱
You can also easily track your package directly through the “Track My Order” section on our website. 🔍
Are Oro Bravo products authentic? 🛡️
Yes. All Oro Bravo products are 100% authentic and crafted in accordance with fine jewelry industry standards.
Each piece undergoes a rigorous quality control process before being offered for sale. ✨
Are the gold products real? 💛
Yes. All our products are made of genuine gold.
The karat and weight information provided in the product descriptions is completely accurate.
Can I return or exchange a product? 🔄
Yes. You may return or exchange any unused product in its original packaging within 14 days of delivery.
For assistance with the return or exchange process, feel free to contact our customer support team. 💬
Can I order custom or personalized jewelry? 🎨
Yes. You can place an order for a custom-made piece by sharing your preferred design, size, or details.
The production process typically takes 3–7 business days. ⏳
How can I track my shipment? 🚚
Once your order has been shipped, your tracking number will be automatically sent to you via email and SMS. ✉️📱
You can also easily track your package directly through the “Track My Order” section on our website. 🔍
📦Click the image below to see where your package is.👇
When will my order be shipped? ⏰
In-stock items are usually shipped the same day or within 1 business day.
For custom-made or special-size items, the production time will be specified separately. 🛠️
Which shipping carriers do you use? 📦
For domestic shipments, we work with Yurtiçi Kargo, Aras Kargo, and MNG Kargo.
All orders are carefully packaged and entered into the tracking system to ensure safe delivery. 🚚
Do you offer international shipping? 🌍
Yes. We ship worldwide via DHL Express or UPS, covering Europe, the USA, the Middle East, and many other countries.
All international shipments are fast, insured, and fully trackable. ✈️
Warranty Conditions 🛡️
All Oro Bravo products are covered by a 1-year warranty from the date of purchase against manufacturing defects. ✨
The warranty covers defects resulting from the design or production process, such as issues with links, soldering, stone settings, or plating.
This warranty does not apply in the following cases:
⚠️ Damage caused by dropping, impact, or pressure
💧 Contact with perfume, lotion, detergent, chlorine, seawater, or other chemicals
🛠️ Repairs or alterations made by unauthorized persons
🌤️ Color changes, scratches, or surface wear caused by normal use
Products submitted for warranty evaluation must be sent to Oro Bravo Customer Service along with proof of purchase (invoice or order number). 📦
After inspection, Oro Bravo will take the necessary action within the scope of the warranty policy. 🤝
Your Oro Bravo jewelry is as delicate as it is elegant. A little care is all it takes to keep its shine as bright as the first day.
💧 Keep Away from Chemicals:
Perfume, lotion, detergent, and cleaning products can dull gold’s natural shine over time. Make sure to apply perfume or lotion before putting on your jewelry.
🌊 Remove Before Swimming:
Saltwater and chlorinated water can damage the surface of your jewelry. Even on vacation, protecting your pieces will help them last for many years.
🌤️ Store Properly:
When not in use, store your jewelry in a dry place away from direct sunlight, preferably in a soft pouch or jewelry box.
🧼 Clean Gently:
To clean your jewelry, use only lukewarm water and a soft cloth. Avoid using abrasive products or brushes.
Each Oro Bravo piece is meant to grow with you — but never lose its brilliance. 🌿
How to Reach Us 📞
We’d love to hear from you! You can contact the Oro Bravo team through the following channels:
📍 U.S. Office
7324 SW Frwy, 2 Arena Tower – Site: 0615
Houston, TX 77074, United States
📍 Turkey Office
Yenibosna Merkez Mahallesi
Ladin Caddesi, Kuyumcukent 1. Plaza, Floor 5, No: 2
Bahçelievler – Istanbul, Turkey
✉️ Email:[email protected]
📞 Phone: +1 332 207 51 14
