Are orobravo products authentic?
yes. all our products are authentic and produced to jewelry industry standards. they go through strict quality control before being offered for sale.
Are the gold products real?
yes. all our products are made of real gold. the karat and weight information indicated in the product descriptions are accurate.
Can i return or exchange a product?
yes. you can return or exchange products that are unused and in their original packaging within 14 days from the delivery date.
Can i order custom or personalized products?
yes. for custom designs or measurements, please contact us. production usually takes 3–7 business days.
Which payment methods do you accept?
we accept credit cards, debit cards, bank transfer, and cash on delivery. for international orders, secure payment via global credit cards or virtual pos is available.
Is my payment secure?
yes. orobravo.com is protected with 256-bit ssl encryption and secure payment systems. your card information is never stored on our servers.
How can i track my shipment?
once your order is shipped, the tracking number is automatically sent via email and sms. you can also track your shipment directly from our website under the “track shipment” section.
📦Click on the image to track your package.👇
When will my order be shipped?
products in stock are usually shipped the same day or within 1 business day at the latest.
Which shipping companies do you use?
for domestic shipping: yurtiçi kargo, aras kargo, mng kargo
for international shipping: dhl express, ups
Do you ship internationally?
yes. we ship to europe, the usa, the middle east, and many other countries via dhl express or ups. all shipments are fast and insured.
Are the products covered by a warranty?
Yes. all orobravo products come with a 1-year manufacturing defect warranty.
How should i care for my jewelry?
keep your gold products away from perfumes, chemicals, and seawater. any dullness over time can be polished at orobravo stores free of charge.
